Dubai Metro is one of the UAE’s largest public-transport systems, operating across the Red and Green Lines and serving passengers through stations located across major residential, commercial, business and tourist areas of Dubai.
The Dubai Metro network is owned by Dubai’s Roads and Transport Authority (RTA), while Keolis MHI has been responsible for operating and maintaining Dubai Metro and operating Dubai Tram since September 2021. In September 2026, RTA and Keolis MHI marked five years of this operational partnership. (keolis-mhi.com)
For jobseekers, relevant Metro-related employment categories can include Station Agent, Ticketing / Customer Service Staff, Passenger Service Staff, Station Support, Cleaner, Housekeeping Staff, Security Guard, Maintenance Staff and other operational-support roles.
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Candidates should understand that not every employee working at a Dubai Metro station is necessarily employed directly by RTA or Keolis MHI. Cleaning, security and certain support services can also involve specialist contractors or service providers.
Dubai Metro Jobs Overview
| Job Details | Information |
|---|---|
| Location | Dubai, UAE |
| Transport Network | Dubai Metro |
| Network Owner | Roads and Transport Authority – RTA |
| Metro Operator & Maintainer | Keolis MHI |
| Main Roles Covered | Ticketing Staff, Station Agent, Station Support, Cleaner, Security Staff |
| Other Roles | Customer Service, Maintenance, Storekeeper, Engineering & Operations |
| Employment Type | Full-Time / Permanent / Contract depending on employer |
| Experience | Entry-level to experienced depending on vacancy |
| Shift Work | Common |
| Weekend Work | Common |
| Customer Service | Important for station-facing roles |
| Security Licensing | SIRA requirements apply to regulated private-security jobs in Dubai |
| Salary | Depends on employer, role and experience |
| Application | Keolis Careers, RTA recruitment or verified contractor employer |
Who Operates Dubai Metro?
Dubai Metro is an RTA transport system, but its operations and maintenance are currently carried out by Keolis MHI Rail Management and Operation LLC.
Keolis MHI is a joint venture involving Keolis and Mitsubishi partners. The company currently states that it has approximately 1,700 employees supporting a 90-kilometre driverless Metro network and the Dubai Tram. (keolis-mhi.com)
The operating contract covers:
- Red Line operations
- Green Line operations
- Metro stations
- Trains
- Control centres
- Associated Metro infrastructure
- Dubai Tram operations
RTA originally awarded the Metro and Tram operating and maintenance contract for nine base years with the possibility of a six-year extension. (rta.ae)
Current Dubai Metro Recruitment
Current September 2026 Keolis recruitment confirms active hiring connected directly with Dubai Metro.
At the latest check, official/current Keolis recruitment includes:
- Station Agent – Dubai
- ATC Technician – Dubai Metro
- Civil Technician – Dubai Metro
- Storekeeper – Dubai Metro engineering and maintenance stores
The current Station Agent vacancy is particularly relevant to candidates searching for Ticketing Staff or Station Staff work.
However, that currently advertised Station Agent position is specifically marked “UAE National.” Candidates should therefore read nationality and eligibility requirements carefully instead of assuming every current Metro vacancy is open to expatriate applicants. (careers.keolis.com)
Station Agent
Station Agent is one of the main customer-facing operational roles inside Dubai Metro stations.
Keolis describes the Station Agent as the visible, uniformed face of the Dubai Metro, responsible for maintaining a safe, reliable and customer-focused station environment. (ae.indeed.com)
Typical duties include:
- Monitoring station operations
- Helping manage passenger movement
- Supporting passenger safety
- Controlling overcrowding
- Assisting during emergencies
- Providing train-service information
- Helping passengers understand routes
- Monitoring fare-gate direction
- Answering passenger enquiries
- Supporting ticket sales
The current vacancy also requires Station Agents to understand:
- Metro network routes
- Destinations
- Fare zones
- Ticketing
- Integration with other transport services
Ticketing Staff
Candidates frequently search for “Dubai Metro Ticketing Staff,” but the actual employer may use broader job titles such as:
- Station Agent
- Customer Service Agent
- Passenger Service Staff
- Ticket Office Staff
- Station Customer Service
RTA confirms that Metro stations contain Ticket Offices, and passengers can purchase or manage nol-related services through Metro-station ticket offices alongside digital RTA channels. (rta.ae)
Ticket-related duties can include:
- Selling tickets or nol products
- Helping passengers understand fares
- Providing route information
- Explaining fare zones
- Assisting with ticketing queries
- Supporting passenger enquiries
- Helping with fare-gate issues
In the current Keolis Station Agent vacancy, ticket sales and passenger information are included within the Station Agent responsibilities, rather than being advertised as a separate “Ticket Counter Staff” job. (ae.indeed.com)
Customer Service / Passenger Service Staff
Dubai Metro frontline employees interact with passengers throughout their journeys.
Typical responsibilities can include:
- Providing route information
- Helping with interchange information
- Answering passenger questions
- Supporting tourists and visitors
- Helping during disruptions
- Guiding passengers during crowding
- Explaining ticketing and fares
- Supporting People of Determination
- Reporting station incidents
RTA has highlighted the importance of station staff, Customer Happiness employees, ticket inspectors and operational teams in supporting passenger safety, comfort and awareness across Metro and Tram services. (keolis-mhi.com)
Current Dubai-wide Customer Service Representative salary reporting averages approximately AED 3,300 per month, although this is a general Dubai market figure and not an official Dubai Metro salary. (ae.indeed.com)
Station Helper / Station Support Staff
“Station Helper” is a common search term, but it may not appear as an official Dubai Metro job title.
Similar work can potentially appear under titles such as:
- Station Agent
- Passenger Service Staff
- Customer Service Staff
- Station Support
- Operations Support
Typical support duties can include:
- Guiding passengers
- Supporting crowd movement
- Helping passengers locate platforms
- Supporting elderly passengers
- Helping People of Determination
- Reporting operational problems
- Assisting with station safety
Candidates should search official careers pages using several related job titles rather than only searching “Metro Helper.”
Current Station Agent Requirements
The current Keolis Station Agent vacancy in Dubai requires approximately one year of frontline customer-service experience in a Metro station or equivalent environment.
The position also asks for:
- Good communication skills
- Customer-service ability
- Conflict-resolution skills
- Good literacy and numeracy
- Organisational ability
- Basic understanding of station operations
- Knowledge of ticketing, fares and the Metro network
Keolis lists a degree or higher diploma of post-secondary education in a related discipline as ideal for the current role. (ae.indeed.com)
The currently advertised position is restricted to UAE Nationals.
Cleaner / Housekeeping Staff
Metro stations require regular cleaning because they handle large passenger volumes every day.
Cleaning duties can include:
- Sweeping station areas
- Mopping floors
- Cleaning washrooms
- Cleaning glass surfaces
- Emptying waste bins
- Cleaning stairs
- Cleaning common areas
- Maintaining hygiene supplies
- Cleaning staff areas
- Responding to spills
Current Dubai Cleaner salary reporting places average pay at approximately AED 2,189 per month, based on more than 1,000 reported salaries. (ae.indeed.com)
Current Dubai vacancies commonly advertise Cleaner salaries ranging from around:
- AED 1,100 per month
- AED 1,400+
- AED 1,800–2,200
- AED 2,000–2,500
depending on the employer and package. (ae.indeed.com)
These are general Dubai Cleaner salaries and not a confirmed Keolis or RTA Cleaner salary scale.
Are Metro Cleaners Employed Directly by RTA?
Not necessarily.
Employees working inside or around Metro stations may potentially be employed by:
- Keolis MHI
- RTA
- Facilities-management contractor
- Cleaning-services company
- Maintenance contractor
Candidates should therefore check the employer name shown in the vacancy and employment contract.
At the latest check, a direct public Keolis vacancy specifically titled Metro Station Cleaner was not confirmed on its official Dubai job list.
This means applicants should not assume that advertisements claiming “Dubai Metro Cleaner – Direct RTA Hiring” are genuine without verification.
Security Staff
Security is an important part of Metro operations because stations handle large numbers of passengers and contain restricted operational areas.
Security-related duties can potentially include:
- Monitoring station areas
- Observing passenger activity
- Supporting crowd control
- Monitoring entrances and exits
- Reporting security concerns
- Supporting emergency response
- Protecting restricted areas
- Coordinating with station management
- Maintaining incident records
Dubai’s public transport security arrangements can involve multiple authorities and operational teams.
Candidates should distinguish between:
- Metro operational staff
- Dubai Police / Transport Security functions
- Licensed private Security Guards
- Contractor security staff
A generic advertisement for “Dubai Metro Security Staff” should therefore be checked carefully before applying.
SIRA Requirements for Private Security Guards
Private-security work in Dubai is regulated by the Security Industry Regulatory Agency – SIRA.
Current SIRA requirements for a Security Guard include:
- Emirates ID
- Valid UAE residency
- Dubai Police good-conduct certificate addressed to SIRA
- Approved Security Guard training
- Physical Fitness Certificate
- Fire Safety Certificate
- Life Support Certificate
- Training relating to People of Determination
- Age generally between 21 and 60
SIRA also requires regulated security personnel to be linked to an appropriately licensed security-services employer.
Candidates should therefore be cautious of advertisements promising immediate Metro Security Guard work without proper security licensing.
Security Guard Salary in Dubai
Current Dubai salary reporting places Security Guard pay at approximately AED 1,350–1,360 per month on average, although current vacancies frequently advertise salaries ranging around AED 1,200–2,600 per month depending on the employer and employment package. (ae.indeed.com)
Current examples include:
- AED 1,200–1,800
- AED 1,600–2,000
- AED 1,800–2,600
These figures are general Dubai security-market references and are not an official RTA or Keolis Metro Security salary scale.
Maintenance Staff
Dubai Metro also employs specialised technical and maintenance workers.
Current Keolis Metro recruitment includes positions such as:
- ATC Technician
- Civil Technician
- Storekeeper
- Engineering roles
A current ATC Technician vacancy involves preventive and corrective maintenance of Dubai Metro’s Automatic Train Control system, including signalling equipment, control systems and onboard equipment. (careers.keolis.com)
A current Civil Technician vacancy involves maintenance of:
- Metro stations
- Depots
- Tunnels
- Buildings
- Car parks
- Structural infrastructure
These are skilled technical positions rather than general Station Helper jobs.
Storekeeper – Dubai Metro
Keolis is also currently recruiting a Storekeeper for the Dubai Metro engineering and maintenance stores.
Duties include:
- Receiving deliveries
- Inspecting goods
- Checking supplier documents
- Recording inventory
- Labelling materials
- Storing items
- Using forklifts, pallet jacks or trolleys
- Managing stock according to FIFO procedures
This confirms that Dubai Metro recruitment extends beyond station-facing roles into warehousing, maintenance and technical support.
Vacancy & Salary Details
| Job Role | Salary (Approx.) |
|---|---|
| Station Agent / Customer Service Staff | AED 2,500 – 4,500+ per month |
| Ticketing / Passenger Service Staff | AED 2,500 – 4,500+ per month |
| Station Support / Helper | AED 1,800 – 3,500+ per month |
| Cleaner / Housekeeping Staff | AED 1,200 – 2,500+ per month |
| Security Guard | AED 1,200 – 2,600+ per month |
| Maintenance Helper | AED 1,600 – 3,100+ per month |
| Technical / Maintenance Staff | AED 2,500 – 6,000+ depending on trade and experience |
| Experienced Station / Operations Staff | AED 3,000 – 6,000+ depending on position |
Current Dubai market data places:
- Customer Service Representative: approximately AED 3,300/month
- Cleaner: approximately AED 2,189/month
- Security Guard: approximately AED 1,350–1,360/month
(ae.indeed.com) (ae.indeed.com) (ae.indeed.com)
Salary Disclaimer: These figures are broad Dubai market estimates and are not official RTA or Keolis MHI salary scales. Actual salaries may differ according to legal employer, position, experience, shift schedule, overtime, accommodation, transportation and other benefits.
Educational Qualification
Requirements vary considerably by role.
Station Agent / Ticketing Staff
Employers may look for:
- High School / Secondary education
- Diploma
- Higher diploma
- Degree for selected positions
- Good English
- Customer-service skills
- Basic numeracy
The current Keolis Station Agent vacancy ideally prefers a degree or higher diploma in a related discipline. (ae.indeed.com)
Cleaner
Cleaning roles may require:
- Basic education
- Basic English
- Physical fitness
- Cleaning knowledge
- Ability to follow instructions
Security Guard
Private Security Guard work requires compliance with applicable SIRA licensing and training rules in addition to employer requirements. (sira.gov.ae)
Technical Staff
Maintenance roles may require:
- ITI
- Diploma
- Technical qualification
- Engineering qualification
- Relevant trade certification
- Previous maintenance experience
Experience Requirements
Experience requirements depend on the role.
Station Agent
The current Keolis Station Agent position requires at least one year of frontline customer-service experience in a Metro station or equivalent environment. (ae.indeed.com)
Cleaner
Some commercial-cleaning positions may accept applicants with limited experience, while others prefer at least one year of cleaning experience.
Security Guard
Security positions can require previous security experience in addition to SIRA requirements.
Maintenance Staff
Technical roles commonly require direct experience in the relevant system or trade.
Can Freshers Apply?
Freshers may potentially find opportunities in selected entry-level support categories, but candidates should check each vacancy carefully.
Possible entry-level search categories can include:
- Cleaner
- Housekeeping Staff
- Junior Support Staff
- General Facilities Helper
- Selected trainee or internship roles
The current direct Keolis Station Agent vacancy should not be presented as a fresher vacancy because it asks for at least one year of relevant frontline experience and is currently restricted to UAE Nationals. (ae.indeed.com)
Keolis MHI also conducts training and youth-development programmes, but these should not be confused with guaranteed public entry-level Metro jobs. Its 2026 Summer Internship Programme, for example, was a dedicated youth programme rather than general Station Staff recruitment. (keolis-mhi.com)
Customer Service Skills
Station-facing roles require strong communication because employees may interact with:
- UAE residents
- Tourists
- Daily commuters
- Families
- Elderly passengers
- People of Determination
Useful skills include:
- English communication
- Patience
- Clear explanations
- Problem solving
- Customer service
- Conflict resolution
- Professional behaviour
The current Station Agent vacancy specifically highlights communication, problem-solving and conflict-resolution abilities. (ae.indeed.com)
Knowledge of nol Cards & Ticketing
Ticketing and Station Staff should understand Dubai’s nol fare system.
RTA states that passengers use nol cards to access Metro services and that ticket offices are available at Metro stations for relevant ticketing services. (rta.ae)
Useful knowledge can include:
- Fare zones
- nol card types
- Card balance requirements
- Ticket-office services
- Metro interchange information
- Route information
The exact training for employees would be provided according to the employer’s operational procedures.
Physical & Working Conditions
Station, cleaning and security employees may spend long periods:
- Standing
- Walking
- Moving through stations
- Helping passengers
- Monitoring busy public areas
Cleaners may also perform:
- Bending
- Mopping
- Moving equipment
- Cleaning stairs
- Handling waste
Candidates should check physical requirements before accepting a role.
Working Hours & Shifts
Dubai Metro operates across extended daily service hours, so operational employees can work:
- Early morning shifts
- Day shifts
- Evening shifts
- Night shifts
- Weekends
- Public holidays
- Rotating schedules
Station operations may also require additional staffing during:
- New Year celebrations
- Major exhibitions
- Sporting events
- Public events
- Peak travel periods
Keolis MHI has highlighted its role in managing Metro operations during major Dubai events and high-demand periods. (keolis-mhi.com)
RTA Jobs vs Keolis Jobs vs Contractor Jobs
Candidates should understand these three categories.
RTA Job
The worker is directly employed by Dubai’s Roads and Transport Authority.
Keolis MHI Job
The worker is employed by the company operating and maintaining Dubai Metro and operating Dubai Tram.
Current Keolis Dubai vacancies can be found through the official Keolis careers platform. (careers.keolis.com)
Contractor Job
The worker may be employed by a:
- Security company
- Cleaning company
- Facilities-management company
- Maintenance contractor
- Other service provider
and assigned to a Metro-related worksite.
The employer name on the employment contract determines who actually employs the worker.
Can Overseas Candidates Apply?
Overseas candidates may apply where the individual employer and vacancy permit international recruitment.
Candidates outside the UAE should check:
- Nationality restrictions
- Legal employer
- Job title
- Experience requirements
- Salary
- Accommodation
- Transportation
- UAE work-permit arrangements
The currently advertised Keolis Station Agent vacancy is specifically for UAE Nationals, so it is not currently an expatriate recruitment opportunity. (careers.keolis.com)
Other future Keolis, contractor or technical vacancies may have different eligibility criteria.
Visa sponsorship may be available for some positions, but it is not guaranteed.
Genuine Current Dubai Metro Recruitment Status
At the latest check on 23 September 2026, Keolis has active Dubai Metro-related recruitment.
Current verified vacancies include:
- Station Agent – UAE National
- Storekeeper – Dubai Metro
- ATC Technician – Dubai Metro
- Civil Technician – Dubai Metro
The current Station Agent role involves passenger assistance, ticket sales, fare information, station safety and crowd management. (ae.indeed.com)
At the latest check, direct public vacancies specifically titled Dubai Metro Cleaner, Metro Helper or Metro Security Guard were not confirmed through Keolis’s official Dubai job listings.
Candidates seeing advertisements for those roles should therefore verify whether the employer is:
RTA → Keolis MHI → Licensed Security Contractor → Cleaning / Facilities Contractor
before submitting documents or making any payment.
How to Apply for Dubai Metro Jobs 2026
Candidates interested in Station Agent, Ticketing Staff, Customer Service, Station Support, Cleaner, Security Staff or Metro Maintenance positions should first identify the actual employer behind the vacancy.
A practical application process is:
- Search the official Keolis careers portal for Dubai Metro operations and maintenance roles.
- Check Dubai Careers for direct RTA vacancies.
- Verify whether the job is direct employment or a contractor position.
- Read nationality, education and experience requirements carefully.
- Prepare an updated CV.
- Submit the application through the official or verified recruitment channel.
- Complete any interview, assessment or trade test if shortlisted.
- Wait for a genuine written employment offer.
- Check salary, shifts and benefits.
- For overseas recruitment, complete the employer-led UAE work-permit process.
- Confirm accommodation and transportation where relevant.
- Join only after verifying the legal employer and employment contract.
Keolis currently lists Dubai vacancies through its official careers system, while RTA vacancies are available through the Dubai Careers platform.
How to Apply for Keolis MHI Dubai Metro Jobs
Keolis MHI is responsible for operating and maintaining Dubai Metro and operating Dubai Tram.
Its official Dubai operation currently includes approximately 1,700 employees supporting a 90-kilometre driverless Metro network. (Keolis MHI)
Candidates can search Keolis vacancies by:
- Job category
- Location
- Department
- Job title
Useful search terms include:
- Station Agent
- Operations
- Storekeeper
- Technician
- Civil Technician
- ATC Technician
- Engineering
- Maintenance
At the latest check, the Keolis careers portal continues to list Station Agent – UAE National in Dubai, alongside technical Metro vacancies.
How to Apply for Direct RTA Jobs
Candidates specifically looking for direct Roads and Transport Authority employment should search through Dubai Careers.
The current Dubai Careers search shows active RTA recruitment across administration, inspection, engineering, operations and other functions. (Dubai Careers)
RTA officially adopted Dubai Careers as a platform for publishing its vacancies. (RTA)
Candidates should note that an RTA job is not automatically a Dubai Metro frontline role.
The current vacancy list includes many positions across the wider Dubai transport system rather than only Metro ticketing or station work.
Documents Candidates May Need
Depending on the position, applicants may commonly need:
- Valid passport
- Updated CV / Resume
- Recent photograph where requested
- Education certificates
- Experience certificates
- Previous employment records
- UAE residency documents for locally based candidates where applicable
- Emirates ID where applicable
- SIRA-related documents for private Security Guard positions
- Technical certificates for maintenance jobs
- Employment offer after selection
- UAE work-permit and residence documents
Candidates should provide only genuine qualifications and work experience.
How to Prepare a Station Agent CV
A Station Agent CV should focus on customer service, communication, passenger assistance and safe station operations.
Include:
- Full name
- Contact details
- Current city and country
- Education
- Customer-service experience
- Metro / railway experience where applicable
- Retail or ticketing experience
- Passenger-service experience
- Languages
- Shift availability
Useful genuine CV points may include:
- Assisted customers with enquiries
- Provided route and travel information
- Handled ticketing-related queries
- Supported crowd management
- Resolved customer complaints
- Maintained professional customer service
- Assisted passengers during disruptions
- Followed safety procedures
CV Points for Ticketing / Customer Service Staff
Candidates may mention genuine experience such as:
- Assisted customers with payments
- Operated POS or ticketing systems
- Explained fare options
- Handled cash and card transactions
- Provided route information
- Resolved customer queries
- Maintained transaction accuracy
RTA confirms that Metro stations have ticket offices and that station staff handle nol-related customer services. (RTA)
CV Points for Cleaners
Useful genuine experience may include:
- Cleaned public areas
- Mopped floors
- Cleaned washrooms
- Cleaned glass and surfaces
- Emptied waste bins
- Replenished hygiene supplies
- Used cleaning chemicals safely
- Followed cleaning schedules
Candidates with experience in:
- Metro stations
- Airports
- Shopping malls
- Hotels
- Hospitals
can highlight this clearly.
CV Points for Security Staff
Candidates with genuine experience may mention:
- Monitored entrances and exits
- Conducted patrols
- Supported crowd management
- Reported suspicious activity
- Maintained incident records
- Assisted customers
- Followed emergency procedures
Private Security Guard candidates should also clearly mention their genuine SIRA status where applicable.
Common Station Agent Interview Questions
Why do you want to work in Dubai Metro operations?
Candidates should focus on customer service, public transport and operational responsibility.
Do you have customer-service experience?
Explain genuine experience with customers or passengers.
How would you handle an angry passenger?
Remain calm, listen carefully, provide correct information and follow escalation procedures where required.
Can you work rotational shifts?
Metro operations may involve early mornings, evenings, weekends and public holidays.
How would you manage a crowded station area?
Follow operational procedures, provide clear passenger guidance and immediately report safety concerns.
Common Ticketing Interview Questions
Have you handled cash or card payments?
Explain any genuine POS, retail or ticket-counter experience.
Do you understand Dubai Metro fare zones?
Candidates applying for customer-facing roles should familiarise themselves with the nol system and Metro network before interview.
How would you help a passenger with a nol card problem?
Follow the employer’s procedure and provide accurate information.
RTA confirms that ticket offices at Metro stations provide nol-related services, including card registration and selected refund services. (RTA)
Common Cleaner Interview Questions
Do you have commercial cleaning experience?
Explain your genuine work history.
Can you work in public areas?
Metro cleaning may involve working around passengers.
Can you work night shifts?
Some cleaning work may be carried out outside peak passenger hours.
Do you know how to use cleaning chemicals safely?
Candidates should follow product and workplace instructions.
Common Security Guard Interview Questions
Do you have SIRA training?
Give your genuine current status.
Have you worked in a busy public environment?
Explain genuine mall, transport, hotel or other security experience.
How would you respond to suspicious activity?
Follow security procedures and report the matter through the appropriate chain of command.
Can you work rotational shifts?
Security operations commonly require flexible schedules.
SIRA Licensing for Security Staff
Private Security Guards working in Dubai are regulated by SIRA.
Current Security Guard requirements include:
- Emirates ID
- Valid UAE residency
- Dubai Police good-conduct certificate addressed to SIRA
- Approved Security Guard training
- Physical Fitness Certificate
- Fire Safety Certificate
- Life Support Certificate
- Certificate relating to dealing with People of Determination
- Age generally between 21 and 60
SIRA also states that the Security Personnel licence must be connected to a company licensed to provide security services, and the worker’s residency should generally be with the same employer. (SIRA)
Candidates should therefore be cautious of anyone claiming they can provide a genuine Dubai Metro Security Guard job without a licensed security company.
Practical Assessment for Technical Jobs
Maintenance roles can involve practical technical assessments.
Current Keolis recruitment includes:
- ATC Technician
- Civil Technician
- Storekeeper
The ATC Technician role involves preventive and corrective maintenance of Dubai Metro train-control and signalling systems. (Keolis Careers)
The Civil Technician position involves Metro stations, depots, tunnels, structural areas, car parks and related infrastructure. (Keolis Careers)
Depending on the job, candidates may be assessed on:
- Technical knowledge
- Fault diagnosis
- Equipment handling
- Safety procedures
- Maintenance records
- Practical trade skills
Storekeeper Assessment
Keolis currently has a Dubai Metro Storekeeper vacancy involving engineering and maintenance inventory.
Typical duties include:
- Receiving goods
- Checking deliveries
- Inspecting materials
- Updating inventory records
- Labelling stock
- Storing materials
- Using pallet jacks or trolleys
- Applying FIFO inventory procedures
Candidates with genuine warehouse or inventory experience should describe it clearly on their CV.
Can Freshers Apply?
Some support or contractor roles may accept candidates with limited experience.
Possible entry-level search categories can include:
- Cleaner
- Housekeeping
- General Facilities Support
- Junior Helper
- Selected trainee opportunities
However, the currently listed direct Keolis Station Agent vacancy is specifically for UAE Nationals, so it should not be advertised as a general overseas fresher opportunity.
RTA also runs fresher and internship opportunities, but many current government development programmes specifically target UAE nationals. For example, a current RTA Inspector talent-pool vacancy accepts High School freshers but is restricted to UAE nationals. (Dubai Careers)
Applying From Outside the UAE
Overseas candidates should first confirm that the individual employer accepts international recruitment.
A typical process can be:
Application → Screening → Interview / Assessment → Selection → Written Offer → Employer Work Permit → UAE Entry Process → Medical Examination → Residence / Emirates ID Formalities → Joining
Candidates should not assume that every Dubai Metro-related vacancy includes international recruitment.
The employer must legally complete the relevant UAE work-permit process.
Visa sponsorship may be available for some positions, but it is not guaranteed.
UAE Recruitment & Employment Costs
UAE Ministry of Human Resources and Emiratisation guidance states that employers are responsible for recruitment and deployment costs associated with bringing employees to the UAE.
These can include:
- Recruitment expenses
- Entry-visa costs
- Travel to the UAE
- UAE medical testing
- Residence-permit processing
(MoHRE)
Candidates should therefore be cautious of recruiters demanding large payments for:
- Guaranteed Metro job
- Work permit
- Employment visa
- Station Agent job
- Cleaner placement
- Security Guard placement
before providing a genuine employer and verifiable employment process.
Employment Contract
Candidates should review the written employment terms carefully before joining.
Important details should include:
- Legal employer
- Job title
- Metro or work location
- Basic salary
- Allowances
- Working hours
- Shift schedule
- Weekly rest
- Overtime
- Accommodation
- Transportation
- Medical insurance
- Annual leave
- Probation period
- Contract duration
The written offer should match the conditions explained during recruitment.
Direct RTA Employment vs Keolis vs Contractor
This is one of the most important distinctions for Dubai Metro jobseekers.
Direct RTA Job
The legal employer is Dubai’s Roads and Transport Authority.
Current RTA jobs can be searched through Dubai Careers. (Dubai Careers)
Keolis MHI Job
The employee works for Keolis, the company responsible for Dubai Metro operations and maintenance and Dubai Tram operations. (Keolis MHI)
Contractor Job
The worker may be employed by:
- Cleaning company
- Security company
- Facilities-management company
- Maintenance contractor
- Manpower supplier
and assigned to a Metro station or related facility.
Candidates should always verify the company name written on the employment contract.
Accommodation & Transportation
Depending on the employer, staff may receive:
- Shared accommodation
- Housing allowance
- Staff transportation
- Medical insurance
- Uniform
- Overtime
- Other allowances
These benefits are not automatically included simply because the employee works at Dubai Metro.
Contractor packages can differ significantly from direct RTA or Keolis employment packages.
Candidates should verify each benefit in writing.
Working Hours & Shift Pattern
Dubai Metro operations run for extended hours, so employees may work:
- Early-morning shifts
- Day shifts
- Evening shifts
- Night shifts
- Weekends
- Public holidays
- Rotational schedules
Keolis describes its operations as customer-focused and centred on reliable network service delivery.
Station-facing staff should therefore expect work schedules built around passenger-service requirements rather than normal office hours.
Passenger Safety & Customer Service
Metro staff play an important role in keeping stations safe and comfortable.
Keolis MHI and RTA state that station staff, Customer Happiness employees, ticket inspectors and operational teams provide passenger guidance and real-time support and help reinforce safety requirements. (Keolis MHI)
Useful qualities include:
- Patience
- Professional communication
- Customer-service attitude
- Safety awareness
- Ability to remain calm
- Clear passenger guidance
Recruitment Scam Warning
Candidates should be cautious of advertisements claiming:
- Guaranteed Dubai Metro Job
- Ticket Counter Job After Payment
- RTA Job Through WhatsApp
- Metro Security Job Without SIRA
- 100% Selection
- Immediate UAE Visa
- Keolis Offer Letter After Registration Fee
- Cleaner Job Confirmed After Payment
Official RTA recruitment is available through recognised government recruitment channels such as Dubai Careers, while direct Keolis vacancies are listed through Keolis Careers. (Dubai Careers)
UAE employment guidance also states that recruitment-related costs are borne by the employer. (MoHRE)
Never share:
- OTP
- ATM PIN
- Debit/Credit Card PIN
- Online banking password
- UAEPass password
- Careers-account password
How to Verify a Dubai Metro Job
Before accepting an offer:
- Check whether the vacancy exists on the official employer portal.
- Verify the legal employer.
- Check the exact job title.
- Confirm the Dubai location.
- Check nationality restrictions.
- Review salary and benefits.
- Avoid unexplained recruitment payments.
- Confirm the written contract.
- For Security Guard jobs, verify SIRA requirements.
- Confirm whether the job is direct employment or contractor employment.
At the latest check, Keolis currently lists Station Agent – UAE National, while technical Metro jobs including ATC Technician, Civil Technician and Storekeeper are also active.
Career Growth
Dubai Metro operations can offer different career paths.
A customer-service path may look like:
Customer Service / Station Support → Station Agent → Senior Station Staff → Station Supervisor
A cleaning path can include:
Cleaner → Senior Cleaner → Team Leader → Cleaning Supervisor
A security path may include:
Security Guard → Senior Guard → Security Supervisor
Technical employees may progress through:
Technician → Senior Technician → Team Leader → Maintenance Supervisor
Warehouse progression can include:
Store Assistant → Storekeeper → Senior Storekeeper → Inventory Supervisor
Career progression depends on performance, experience, qualifications and available vacancies.
Frequently Asked Questions
Is Dubai Metro hiring in 2026?
Yes. Keolis currently has active Dubai Metro-related vacancies, including Station Agent, ATC Technician, Civil Technician and Storekeeper roles.
Is the current Station Agent job open to everyone?
The currently listed Keolis Station Agent vacancy is specifically marked UAE National.
Where can I find direct RTA jobs?
RTA vacancies are currently listed through Dubai Careers. (Dubai Careers)
Are Ticketing Staff and Station Agent the same job?
Not always, but ticketing and passenger-service duties may form part of broader Station Agent or Customer Service positions.
Does Dubai Metro have ticket offices?
Yes. RTA confirms that ticket offices operate at Metro stations for nol-related services. (RTA)
Can freshers apply?
Some contractor or support roles may accept fresh candidates. Direct Keolis and RTA roles have individual requirements, and many current development opportunities are restricted to UAE nationals.
Do Security Guards need SIRA?
Private-security work in Dubai is regulated by SIRA, and Security Guard positions must meet applicable licensing and training requirements. (SIRA)
Can overseas candidates apply?
Yes, where the individual vacancy accepts international candidates and the employer completes the required UAE employment process.
Is visa sponsorship guaranteed?
No. Visa sponsorship may be available for some positions, but it is not guaranteed.
Is accommodation always provided?
No. Accommodation depends on the legal employer and contract.
Is every Metro Cleaner employed by RTA?
No. Cleaning services may be provided by contractors.
Is every Metro Security Guard employed by RTA?
No. Private security can be supplied by licensed security companies.
Who should pay UAE recruitment costs?
MOHRE guidance states that recruitment and deployment costs connected with bringing a worker to the UAE are the employer’s responsibility. (MoHRE)
Disclaimer
This article is an independent career-information guide for candidates interested in Dubai Metro Ticketing Staff, Station Agent, Station Helper, Cleaner, Security Staff, Storekeeper, Maintenance and related jobs. It does not guarantee a current RTA, Keolis MHI or contractor vacancy, interview, salary, accommodation, transportation, visa sponsorship, work permit or selection. The currently listed Keolis Station Agent position is specifically for UAE Nationals, and other vacancies have their own eligibility requirements. Some Cleaning, Security and Support Staff working at Metro facilities may be employed by independent contractors rather than directly by RTA or Keolis MHI. Vacancies, salaries, benefits, nationality requirements and employment conditions can change. Always verify the individual vacancy through the official employer recruitment channel, confirm the legal employer and review the written UAE employment terms before applying, making payments or travelling.
